Approved Centre Support
Accreditations and Quality Assurance
- Known issues accessing the online e-Learning.
- What is an Approved Centre Centralised Recording System? Approved Centre (ACF)
- What qualifies as Guided Learning Hours (GLH)?
- Can we conduct tests out of hours? - Approved Centre (ACF)
- How do I deal with a learner who has logged into the wrong profile? - Approved Centre (ACF)
- Can Approved Centre Staff take BCS exams? (ACF)
ACF - Approved Centre Forum support
- How to run a report for candidates and their overall grades? (ACF)
- What do I do if I have a test interruption at an Approved Centre (ACF)?
- How soon can a Learner re-take a failed assessment? - Approved Centre (ACF)
- What are Approved Centres and Satellite Sites? - Approved Centre (ACF)
- How do I add/remove registered members of Centre staff? Approved Centre (ACF)
- How can a Centre edit a candidates details? Approved Centre (ACF)
ATLAS Cloud support
- Capturing an issue during a Java-Free test in ATLAS Cloud
- How to run a report in ATLAS Cloud?
- Which ATLAS Cloud assignments are needed per course?
- What are ATLAS Cloud system requirements?
- How do I download/import candidates into ATLAS Cloud?
- How do I assign an assignment in ATLAS Cloud?
Gemini/Mosaic/BQS Support
- What are the system requirements for Gemini/Mosaic?
- How do I create a group in Mosaic/Gemini?
- How do I assign a Licence to a Group in Mosaic/Gemini?
- How do I upload candidates to Gemini/Mosaic?
- How do I enrol candidates in Mosaic/Gemini?
- How do I change a candidate’s password in Mosaic/Gemini?
ECDL course provision
Digital skills product information
ITQ product information
e-Safety product information
- What package should I order?
- What sites Student will need access to.
- What sites Admin need access to
- Information for training providers on e-Safety - 600/0830/1
- What is e-safety?
- Who is e-Safety suitable for?