Generate Log button
Pressing the Generate Log button as shown in the illustration below will generate and download a report file that will contain a screenshot of the web browser and a java event log.
Please press the Generate Log button and save the downloaded report file to your local machine.
Depending computer configuration, the downloaded report can usually be found in your downloads directory, example: C:\Users\admin\Downloads
Please select the support file with the latest date & time as illustrated in the example below and then send the support file to the BCS support team for further investigation. firstname.lastname@example.org