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Capturing an issue during a Java-Free test in ATLAS Cloud

Generate Log button
Pressing the Generate Log button as shown in the illustration below will generate and download a report file that will contain a screenshot of the web browser and a java event log.

Java_Log.png

 

Please press the Generate Log button and save the downloaded report file to your local machine. Java_log2.png

Depending computer configuration, the downloaded report can usually be found in your downloads directory, example: C:\Users\admin\Downloads
Please select the support file with the latest date & time as illustrated in the example below and then send the support file to the BCS support team for further investigation. centresupport@bcs.uk

Java_Log3.png

 

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